Orders placed before 3:30 PM Mountain Time typically ship same-day or next business day.
FREE or $2.95 for orders under $25
- Who qualifies: All addresses in the lower 48 United States
- May be shipped via FedEx, USPS, SmartPost (picked up by FedEx and delivered by USPS) or SmartMail (picked up by DHL and delivered by USPS)
- Estimated delivery window: 1 - 10 business days
- Several expedited options: Standard Overnight, 2-Day, 3-Day
- Orders with multiple items will automatically receive lower rates
Orders placed before 15:30 Mountain Time typically ship same-day or next business day. Add all items to cart/basket before completing payment to get combined postage rates. We can ship to virtually any address in the world. Note that there are restrictions on some products & locations, and some products cannot be shipped to international destinations. *Ruffwear products we cannot ship Internationally due to Ruffwear dealer agreements.
Some countries have an additional surcharge for shipping to an area that the shipping company defines as a remote area. Please note that this is charged by the carrier, and we have no influence over this charge. If we are going to be assessed this surcharge, which is $30.00 USD, we will need to collect this from you prior to shipping. If we are not able to collect this additional fee, we will cancel your order and issue a full refund. Please contact us if you would like to know if your address is considered a remote location.
- Items will be sent via FedEx or USPS First Class International (some items not eligible for USPS)
- USPS First Class International takes up to 7 weeks for delivery
- International Priority (1-3 working days)
- International Economy (4-7 working days)
NOTE:Orders may be subject to additional import duties and taxes (which are beyond our control, vary by country, and are not included in the shipping price). These charges are the responsibility of the customer and must be paid upon delivery. Please call your local customs office for more information.
We are required by law to state the purchase price, not including shipping, of items on customs forms. We will neither change this amount nor mark items as a "gift."
IMPORTANT! Economy Delivery
USPS First Class International does not have a definite delivery time and may not provide tracking updates. Delivery is estimated between 4 - 7 weeks. Do NOT select this shipping method if you need your items quickly and within a more precise date range.
The "tracking number" you receive upon confirmation of shipment (example: LN00000US) is a customs number. According to the United States Postal Service website, "Delivery status information will be provided if / when available. Please be advised tracking is not available for this product."